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Frequently Asked Questions:
Place an order - Interested in placing an order? Click here for more instructions!
Order a Sample - if you would like to request a sample, please send an e-mail to info@animalcrackersonline.com, with “Sample” in the subject line. If you are interested in a specific design, please include the design name in the body of your message. Samples will be shipped to you within 3 days of request. Please be sure to include your mailing information.
Payment Method - Animal Crackers offers secure payment processing via Paypal. Upon receipt of your order we will send you an online invoice, which you can pay securely by Paypal. Click here for more information regarding Paypal. If you feel more comfortable, you can also mail your order to us. Please note that if you are mailing a cheque we can not release your order until we receive your payment. Thank you for your understanding.
Shipping Methods & Pricing - Animal Crackers offers you the option of shipping by regular mail, Express Post, or if you wish we will be happy to provide a quotation for courier. Shipping by regular mail is $8.95 per order.
Tax - Sales tax of 7% must be charged on all orders made by British Columbia residents.
What type of paper are the announcements printed on?
Photo announcements are all printed by a professional developer. Cardstock announcements are all professionally printed on quality 110 lb. cardstock paper. You have your choice of matte or glossy finish.
How long will it take to receive my order? - We aim to have all orders completed within 48 hours after you have provided final approval of your proof. We will notify you as soon as your order has shipped.
Returns - Your happiness is 100% guaranteed. If you are unhappy with your order, please contact us immediately at info@animalcrackersonline.com, and we will immediately work with you to provide a solution.
Privacy Policy - Information you provide to Animal Crackers is retained by us only and will never be sold or distributed to third parties..
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